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2013 TRAININGS |BEST SAP CRM TRAINING |SAP CRM ONLINE COURSE |SAP CRM TRAININGS ONLINE |SAP CRM TRAINING IN HYDERABAD | INDIA | UK | USA | CANADA ASTRALIA |SAP CRM ONLINE TRAINING

course contents:

Ecorp Trainings, one of the best institute providing quality level of training in E-learning & Corporate Services.

We offer instructor led online training. Classroom trainings are conducted in Hyderabad , India.

We provide training for almost all IT technologies,i.e : Documentum, SAP , ORACLE , JAVA , DOTNET , STORAGE products ,HYPERION etc.

for more details please visit-

http://www.ecorptrainings.com/sap-crm-online-training-in-hyderabad-india.php

Course Contents 

MySAP CRM Solution Overview

Overview and Introduction to

Foundation & Architecture of mySAP CRM

mySAP CRM Analytics

mySAP CRM Marketing

mySAP CRM E-Commerce

mySAP CRM Channel Management

mySAP CRM Sales

mySAP Interaction Center

mySAP Service

mySAP Field Applications (with focus on Mobile Service)

mySAP CRM for Industries

Integration with other MySAP suite of modules

 

CRM Base Customizing

CRM Basic data & Customizing settings for these objects:

Business partner

Organizational model

Territory Management

Product master CRM Business Transactions

Overview of generic functions in business transactions

Activity Management (including Activity Journal and Groupware Integration)

Transaction type and item category customizing for these objects.

Middleware settings:

Middleware connections to R/3, APO and CRM

CRM Business Partner - CRM Middleware

CRM Middleware ? Sales and Billing

Basic concepts of CRM middleware

Replication administration

Monitoring & error handling

 

Implement ?Customer Interaction Center?

Architecture landscape

Agent functions and processes in the IC

Define CIC Profile and Customer-Specific Workspaces

Define Front-office framework

Component Configuration

Action Box Configuration

CTI Configuration

Client Implementation Case Study - Live Exercise

 

Implement Internet Sales

Architecture and landscape

Set up logical system and connection with OLTP R/3 and APO

Configuration of the CRM Server ? Base Customizing

Configuration Web Application

Creating Product catalogs

Publication of Product Catalog content

Create Internet User for order processing

Sales Transactions using ?Internet Sales?

Web Shop Maintenance

Client Implementation Case Study - Live Exercise

 

Implement CRM Marketing

Opportunity Management

Activity Management

Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions,

Campaign Execution)

Marketing Calendar

Customer Segmentation

External List Management

Lead Management

Marketing Analytics

Client Implementation Case Study - Live Exercise

Contact

ECORP TRAININGS.

Training Coordinator.

UK :+44-203-468-0685

USA : +1-703-445-4802

INDIA: +91-8143111555 ; +91-40-64643304 / 06

URL : www.ecorptrainings.com

Email : training@ecorptrainings.com



www.ecorptrainings.com/sap-crm-online-training-in-hyderabad-india.php

Schedule

December 28, 2013 — 9:00 am to
March 28, 2018 — 6:00 pm

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Venue

ECORP TRAININGS